Visit the Customer Service page, for answers to more questions
- Get the shipping rate for your order at View and Edit Cart before checkout
- We send you a confirmation email when you place an order successfully. Check your spam folder too!
- No, you can't change your order after checkout
- Please allow us up to 10 days to pack your order during this busy time.
- We send you a second email when your order ships. Use the Tracking Number inside to track its progress.
- No second email? We haven't shipped it yet.
- Please allow 5-7 days from shipping for delivery, up to 14 days for WA and TAS.
- If there is a problem with the plants when you unpack them, follow the steps in our Refunds & Problems page.
158 Old Palmwoods Road, Woombye 4559, QLD.
We are not open to the public except for pre-ordered nursery pickups from Reception
Office Hours - 8am-3.30pm Mon-Thurs, 8am-12 noon Fridays AEST.
We are closed on weekends and public holidays.
Nursery Pickup - We will contact you when they are ready to pick up. Please follow the signs to Reception to collect your plants.
(07) 5451 3506
admin @ australianplantsonline.com.au (remove the spaces)