Contact Us
Frequently Asked Questions
> CLICK HERE FIRST to see if we have answered your question
QUICK SUMMARY:- We send you a confirmation email when you place an order successfully.
- No, you can't change your order after checkout
- Please allow us 5-7 business days to pack your order
- You will be sent a second email when your order is shipped. Use the Tracking Number inside to track the progress of your order.
- No second email? We haven't shipped it yet.
- Please allow 5-7 business days from shipping for delivery. Postal and courier services are extremely busy right now. Read more on current shipping schedules at the AusPost website here
- Minimum delivery is $15.95. Orders over $260 are P&P free (see header banner)
- Get the shipping rate for your order at View and Edit Cart before checkout
- WA Shipping has resumed 23 June.
Address
158 Old Palmwoods Road, Woombye 4559, QLD. We are not open to the public except for pre-ordered nursery pickup
Office Hours - 8am-3.30pm Mon-Thurs, 8am-12 noon Fridays. We are closed on weekends and public holidays.
Nursery Pickup - we are observing Covid-19 best practice and there is sanitiser at reception. Please follow the signs to Reception to collect your plants.
Phone:
(07) 5451 3506
Email:
admin @ australianplantsonline.com.au (remove the spaces)