Contact Us

Quick Summary:

• We send you a confirmation email when you place an order successfully.
• No, you can't change your order after checkout
• Please allow us 7-10 days to pack your order
• You will be sent a second email when your order is shipped. Use the Tracking Number inside to track the progress of your order.
• No second email? We haven't shipped it yet.
• Please allow 7-10 days from shipping for delivery. Postal and courier services are extremely busy right now. Read more on current postal shipping schedules at the AusPost website. For courier deliveries, we are advised there is a 5-day delay due to Covid-19 restrictions and high parcel volumes in all areas outside QLD.
• Get the shipping rate for your order at View and Edit Cart before checkout

Visit the Frequently Asked Questions page, for all the answers to most common questions

Address

158 Old Palmwoods Road, Woombye 4559, QLD.

We are not open to the public except for pre-ordered nursery pickup

Office Hours - 8am-3.30pm Mon-Thurs, 8am-12 noon Fridays.
We are closed on weekends and public holidays.

Nursery Pickup - we are observing Covid-19 best practice and there is sanitiser at reception. Please follow the signs to Reception to collect your plants.

Phone:

(07) 5451 3506

Email:

admin @ australianplantsonline.com.au (remove the spaces)