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Frequently Asked Questions

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QUICK SUMMARY:
  • We send you a confirmation email when you place an order successfully.
  • No, you can't change your order after checkout
  • Please allow us 5-7 business days to pack your order
  • You will be sent a second email when your order is shipped. Use the Tracking Number inside to track the progress of your order.
  • No second email? We haven't shipped it yet.
  • Please allow 5-7 business days from shipping for delivery. Postal and courier services are extremely busy right now. Read more on current shipping schedules at the AusPost website here
  • Minimum delivery is $15.95. Orders over $260 are P&P free (see header banner)
  • Get the shipping rate for your order at View and Edit Cart before checkout
  • WA Shipping has resumed 23 June.

Address

158 Old Palmwoods Road, Woombye 4559, QLD. We are not open to the public except for pre-ordered nursery pickup

Office Hours - 8am-3.30pm Mon-Thurs, 8am-12 noon Fridays. We are closed on weekends and public holidays.

Nursery Pickup - we are observing Covid-19 best practice and there is sanitiser at reception. Please follow the signs to Reception to collect your plants.

Phone:

(07) 5451 3506

Email:

admin @ australianplantsonline.com.au (remove the spaces)

© 2013 - Australian Plants Online
A.B.N 55 128 854 893