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Frequently Asked Questions

We answer your most frequently asked questions - shipping, delivery, availability, payment, plant size etc. The answers to almost all your questions are here:

Our customer service is closed on public holidays so please check here for information before calling or emailing on those days.


Delivery During Coronavirus

Australia Post and our courier companies are considered 'Essential Services' by the government. We will continue to work through the crisis.

We are experiencing very high levels of orders currently. We are packing every weekday. You will be sent an email when your order is shipped.

Nursery Pickup is currently suspended
; we offer local delivery from Caloundra to Cooroy, Maleny to Maroochydore. Locations outside this will incur shipping fees.

 

How much is delivery?

Our minimum charge is $15.40. This covers a box of up to 16 plants. Our Native Bouquet incurs a separate charge of $15.40 as it is shipped individually by Express Post.
Orders over $250 are P&P free. Between that, the rate is determined by the size of your order - you can get a quote by going to View and Edit Cart before checking out.

WA addresses incur a $10 fee as a contribution to the cost of biosecurity inspections. This is included in the shipping cost.

 

How long will my plants take to arrive?

We try and pack as fast as possible after we get your order. We are experiencing very high levels of orders right now, so packing will take a little longer than usual.

Please allow 7-10 working days for us to pack and ship your order.
We do not control over courier or post delivery schedules, we suggest allowing 5-7 working days from date of shipping confirmation. Sometimes, especially in urban areas, they may arrive earlier. Our Customer Reviews page shows some orders can turn up within 24 hours!

At busier times of year, particularly mid-Spring (lots of orders) and during holiday periods (lots of extra parcels at the post office), they may take up to 15 working days.
We avoid packing on the weekday before a public holiday so plants aren't held up at the postal depot over the long weekend.

We ship to WA once a week, at a schedule that minimises the time the plants spend in transit. Please allow 10-14 days from shipping notification for your parcel to arrive.

 

Where do you send plants?

We ship to Australia only - NSW, QLD, VIC, ACT, SA, WA. We have customers on the coast, in the hinterland, rainforest, snowfields and outback. We've sent to remote cattle stations and inner city apartments - from Thursday Island to Thargomindah, Fitzroy Crossing to Frankston.

 

Are there any restrictions?

We can send most plants to SA,VIC and WA - but not all. Azalea, Blueberry and natives in the Myrtaceae family, (such as Syzygium, Callistemon, Acmena, Metrosideros) - are restricted for some locations for biosecurity reasons to protect commercial agricultural crops. (See a full list of plants we can't ship to you.)

 

Can I change my delivery date? Can you hold my order for me until I need it?

We pack orders every weekday. Then we hand them to the courier or AusPost and it's up to them when they deliver to you. We don't determine the date they are delivered.

If you don't want your plants to arrive for a couple of weeks, order them later. If you want us to look after them for you, there's a $15 fee for holding orders to cover ongoing maintenance and care of your plants. Please have your complete order and credit card ready when you call.


How can I pay?

We take Paypal, Credit or Debit Card (Visa, Mastercard).
We don't take Afterpay as they charge us twelve times what the banks do and we don't want to raise our prices to cover that.

 

I have a discount code - How do I apply it?

Click the Cart symbol at the top of the page. Click the green View and Edit My Cart button below which takes you to your cart. In the box under Discount Codes, enter your code exactly.
Click Apply Coupon. You'll see the discount applied in the brown subtotal box. If your code is not applying, check your order qualifies under the terms of the code.

 

Can I apply a discount code after I have paid?

If you forget to apply your discount code before paying, we cannot apply it retrospectively.

 

I have a Gift Card - How do I use it?

Click the Cart symbol at the top of the page. Click the green View and Edit My Cart button below which takes you to your cart. In the box under Gift Cards, enter your code exactly as it is on the email.
Click Add Gift Card. You'll see the card applied in the subtotal box. You can also check your balance there.


What will my plants look like?

We grow and sell what are known in the trade as tubestock plants. This technical term means that they are much bigger than a plug or seedling - they are a young plant, usually between 5cm and 15cm tall (depending on the type of plant), grown from a cutting, seed, or Tissue Culture, with a healthy strong root system.
You can see examples on most product pages.

Please note: plants are living things, variable in nature. We do not produce them in a factory. Sizes and photos are a guide only. We always send out the very best plants we have in stock. We do not refund just because the plants are a different size to the photos online, or tubestock you have ordered previously, or your expectations.

 

How big will my plants grow? How fast will they grow?

Plants are living things, variable in nature. We give mature height and width sizes on the website as a guide only.
If you have rich fertile soil and regular irrigation, your plants will grow faster and may get larger. If you have poor soil and do not irrigate or feed, or your garden is on a windy or exposed site, your plants may grow smaller or take longer to reach mature size.

 

What plants do you sell?

We grow and sell over 1000 different kinds of plants. We select plants that will do well in Australian gardens, climates and soil types. We sell natives, exotics, tropical plants, drought tolerant plants, frost tolerant plants, succulents, fruit, herbs, bulbs in season, and seeds.
We do NOT sell mature plants, full-grown plants, or 'standard' plants - all our plants are tubestock.

 

Why do you supply tubestock plants?

  • It makes it much cheaper for you to buy. Sending full grown plants through the post is also very expensive.
  • Your plants are packed by hand into specially-designed purpose-built packaging, so the plants are fully protected throughout their journey to you.
  • One carton of plants will often fit in a large mailbox so you’ll find it secure when you get home – no waiting in for a delivery.
  • We can send plants to more places. However remote you are, if you can get postal delivery, you can get our plants. You can also pick your plants up from a PO Box.
  • Tubestock plants are reliable, already growing, and match the parent plant - so you get exactly what you expect.
  • Tubestock plants have fast-growing root systems - as soon as you plant them out they will start to grow, soon catching up with more expensive larger plants.
  • Smaller plants mean less work for you – with our tubestock plants you just need to push some soil aside using a hand trowel, not dig out a big trench with a spade.
  • Large plants grown in pots often become ‘pot bound’ which means that their roots are too tightly packed to grow any further. Even when you plant them out they may not spread and grow. There’s no chance of this with tubestock plants.
  • You can select a range of plants best suited to your garden, often for little more money than one single larger plant would cost you from a retail nursery.
  • Because the plants are great value, you can try out different varieties and colours without risk.



Have you got my order?

If you have placed your order successfully, you'll see a confirmation message on the screen. We also send you a confirmation email.

When your plants are ready to ship, you'll be sent a Tracking Number by a second email. If you haven't received your tracking number, but have got an order confirmation email, then your plants are here, safe and receiving our high standard of nursery care. Please check spam and junk folders as emails sometimes go astray.
No confirmation email? Please get in touch with our customer service by phone (07) 5451 3506 or email.

 

How long will my plants take to arrive?

We try and pack as fast as possible after we get your order. We are experiencing very high levels of orders right now, so packing will take a little longer than usual. Please allow 7-10 working days for us to pack and ship your order.
We do not control over courier or post delivery schedules, we suggest allowing 5-7 working days from date of shipping confirmation. Sometimes, especially in urban areas, they may arrive earlier. Our Customer Reviews page shows some orders can turn up within 24 hours!

At busier times of year, particularly mid-Spring (lots of orders) and during holiday periods (lots of extra parcels at the post office), they may take up to 15 working days.
We avoid packing on the weekday before a public holiday so plants aren't held up at the postal depot over the long weekend.

We ship to WA once a week, at a schedule that minimises the time the plants spend in transit. Please allow 10-14 days from shipping notification for your parcel to arrive.

 

Can I order just one plant?

Yes of course! You can order as many plants as you wish. We don't make you buy ten of the same. Tip: our boxes fit16 plants, so make the most of your shipping costs.

 

Can I add extra items to my order after I've paid?

No. Once you pay and checkout, we can't add extras or make swaps. Any items ordered after you check out are treated as a new order.

If you think you might want extra plants, open up an account first - and save your choice. Your selection is saved for seven days. When you're sure your order is complete, you can checkout and pay.

 

Can you place my order for me over the phone?

Yes. There is a $15 charge for the admin time involved. Please have your complete order and credit card ready when you call.

 

Can you hold my order for me until I need it?

Yes. There is a $15 charge for holding orders to cover ongoing maintenance and care of your plants. Please have your complete order and credit card ready when you call.

 

Can I order in bulk?

Yes. You can order as much stock as is available on the site. If it says 21 plants are in stock, 21 plants are in stock. We update the site frequently.

If our stock levels show 'in stock' without a quantity, there's at least 100 plants available.

If you are a landscaper or professional and need very large numbers (ie over 400), then ask to talk to our Nursery Manager about wholesale supply.


Problems with your order?

All our orders are hand packed with care, and leave our nursery in the very best condition possible. However, issues can arise in transit which we have no control over.

Please check all product descriptions before you order. We try to give as much information as possible including care notes and dimensions. Please check your order when it arrives.

If your plant order is incorrect, or arrives in poor condition as a result of shipping issues, please contact our customer service directly on (07) 5451 3506 or email via the website form, as soon as possible, and certainly within 7 days. If you do not phone or email our customer service within 7 days of receipt we cannot accept responsibility for any issues or delivery problems.

Contacting us via our social media accounts is not a substitute as we do not check those accounts daily and cannot track your orders through their platforms.

Let us know your full name, address, and order number if you have it, so we can track your order faster.
You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.

  • If your plants are not those you ordered, or they arrive in poor condition, we will issue a store credit for the value of your plants, or mail you replacement plants if we have them available. 'Poor condition' means unlikely to live and thrive. We don't refund plants just because they don't look exactly like the photos on the website.
  • If you have ordered a plant which is not yet of flowering size, and upon flowering, you discover it is not the variety you ordered, please follow the above steps. We understand in this case you will not be able to contact us in 7 days, so you will need to contact us as soon as the plant first flowers.
  • If you have ordered the wrong plant, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error.
  • If you have mistakenly ordered seeds or bulbs thinking they were plants, you can return them to us at your own cost within 7 days of receipt for a refund of the product cost. We will not refund shipping costs.
  • If you have ordered a gift or garden care item (not including gift cards, and not including live plants) that you do not want, you can return them to us at your own cost within 7 days of receipt for a refund of the product cost. We will not refund shipping costs
You can see our full Terms & Conditions here.

 

Can I cancel my order?

Yes. There is a $5 charge for the admin involved if you cancel immediately. We'll refund the balance of your order within ten working days.
If you cancel after we have packed your order we charge 20% of the value of the order to cover unpacking your plants and returning them to the nursery.
We recommend making use of the Account options to save your plants until you are sure you are ready to check out.

 

Problems logging in or checking out?

Give us a call on 07 5451 3506 during office hours 8am-3.30pm Mon-Thur, 8am-12 noon Fri. Outside office hours, please leave a message so we can get back to you.

Sometimes certain browsers can cause issues - try using another browser eg Chrome, Firefox, IE and see if that does the trick.


How do I look after my new plants?

  • Unpack them carefully from their packaging. You can recycle the packaging.
  • Make sure they are all ok, and what you ordered. (We don’t make mistakes very often but if we do please contact us on 07 5451 3506 as soon as possible.)
  • Give them a little water.
  • Look at our planting hints for tips on how to plant out or pot on your new plants.
  • Many of the plants we sell do very well in pots and containers – so if you want them to grow on a little before you plant them out into your garden you can plant them into a slightly bigger pot.

 

Where do I plant a tree safely?

If you have ordered one of our trees, then there is a general rule of thumb for good planting.

Take the full-grown height of the tree, multiply by one-and-a-half, and plant that far away from your house. So if your tree will eventually grow to 10m high, you plant it 15m away from your property. That gives the roots room to grow without creating problems in the future.

Remember to take into account any overhead power lines or other obstructions. There’s nothing sadder than a healthy tree that has had to be ruthlessly pruned to fit around a telephone wire.


All our plants are packed in bespoke boxes. The boxes fit multiples of 16 plants. We secure everything in throroughly so that your plants reach you in the best condition.

All the plants are watered and specially treated to reduce water evaporation in transit. We also label each variety of plant so you can identify your purchases.


Plants are natural things and grow according to the seasons. We aim to have our best-sellers in stock as many weeks of the year as possible.
On every product page you can see when we estimate out of stock plants to be ready for sale again.
If the plant you want is not yet in stock, put your email address in the box on the product page, and we'll email you when it's ready to order.

  • We are 100% Australian-owned.
  • Our plants are all grown in Australia (on the Sunshine Coast of Queensland).
  • We choose plants which will thrive and succeed in Australian gardens and climates, and which suit Australian styles of garden.
We sell a wide range of native plants (more than some "specialist" nurseries, by the way) - and we also sell non-native plants which are loved and enjoyed by Australian gardeners.
Just because a plant is native doesn't mean it could - or should - be grown everywhere in Australia. Our country ranges from inland desert to coastal saltmarsh, tropical rainforest to mountainous snowfield. If you want to only grow natives, we recommend visiting your local council website which can give you information on species endemic to your specific region.

We have a whole page on our nursery - Click here!

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