Terms & Conditions
All our plants are sold online through our website australianplantsonline.com.au
Most of our plants we grow ourselves on our Sunshine Coast nursery. We also source plants from other selected quality Sunshine Coast nurseries where we cannot grow them ourselves.
Some plants (predominately Myrtaceae, Rhododendron/Azalea, Vaccinium) cannot be sent to certain Australian states, due to state biosecurity restrictions. These plants are identified on the individual product pages of the website.
Some delivery locations (WA, TAS, NT) require a biosecurity inspection and clearance, which can be arranged at an additional cost. Click here for more info on restricted plants. You will need to pre-arrange this with our customer service department as we have a set inspection schedule. We do our very best to grow the very best tubestock plants possible, at affordable prices, and to be fair and honest with our customers.
You must be over 18 to place an order.
Our minimum order limit is one item – plant, seed packet, bulb packet or garden accessory.
We have no maximum order limit, providing that we have stock available and listed online.
You do not need to open an account to place an order, by using the Guest Checkout option.
If you think that you will need to change or add to your order, please open an account in advance to save your selection.
All carts will be saved for 7 days.
Plant stock levels listed on the website are as accurate as possible and are usually updated daily.
Plants are living and variable items, and we do not guarantee stock of any plants.
If you have ordered plants that we are subsequently unable to supply, we'll get in touch with you to offer a substitute of the closest variety of plant where possible or offer a store credit if a similar variety is not available.
You can pay via PayPal, Visa and MasterCard credit cards, or bank transfer in Australian dollars.
Prices are listed in Australian dollars and include GST.
Your order will not be picked and packed for shipping until full payment is received. Bank transfers must be completed within 5 working days or the order will be cancelled.
Once your order is submitted and paid for, you cannot add or change to it. Please be certain your order is complete before you check out.
We cannot consolidate or combine two separate orders after you have placed them. All orders are processed separately.
If you place and pay for an order and then decide to cancel it before it is shipped, a $5 administration charge will be applied to cover our staff time in processing this. A refund of the balance will be issued within 10 working days. Once shipped, orders cannot be cancelled.
We cannot hold your order beyond 7 days after payment. If you have placed an order for collection from our nursery, you will need to collect it within 7 days.
Please supply complete and accurate payment and delivery details. We cannot be responsible for any loss or delay or failure to deliver or process your order resulting from inaccurate or incomplete details provided.
We reserve the right to reject your order. If this occurs, we will refund any money paid.
We deliver to Australian addresses, through Australia Post and Fastways courier. We will deliver your plants by the most efficient method possible, based on your delivery location.
You can order from outside Australia, if the plants are to be delivered to an Australian address. We can deliver to PO Boxes.
We aim to pack and ship your order within 10 working days of payment. At peak times (mainly before and after the Christmas holiday, and the start of spring) this may take a little longer. We generally do not ship on Fridays before Monday Public Holidays, to limit the time your plants spend in transit.
Your parcel should be delivered within 3-4 days of shipping notification. This depends on Australia Post, or our courier companies in urban areas, so we do not have control over this.
You will be sent an order tracking number as soon as we receive payment and start to process your order. We will email you to let you know when your parcel has been shipped, so you can track its progress.
Delivery charges will be shown in your checkout form. You can also find estimated charges here. Orders over $165 in value are delivered free.
You can arrange to collect your plant order from our nursery, once placed and paid for, by prior arrangement with our customer service department. Please do not turn up without an appointment, as your plants will not be ready for collection.
All our orders are hand packed with care, and leave our nursery in the very best condition possible. However, issues can arise in transit which we have no control over.
Please check your order when it arrives.
If your plant order is incorrect, or arrives in poor condition, please contact us directly, by phone or email, as soon as possible, and certainly within 7 days.
If you do not phone or email our customer service department within 7 days of receipt we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not an acceptable substitute.
Let us know your full name, address, and order number if you have it, so we can track your order.
You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.
If your plants are incorrect or arrive in poor condition, we will issue a store credit for the value of your plants, or mail you replacement plants.
If you have ordered a plant which is not yet of flowering size, and upon flowering, you discover it is not the variety you ordered, please follow the above steps. We understand in this case you will not be able to contact us in 7 days, so you will need to contact us as soon as the plant first flowers.
Your personal contact information is only collected for the purposes of fulfilling your order, communicating with you about your order, and sending you information on our plants and gardening. In placing your order, or signing up for our email service, you agree for us to retain your personal information for that purpose.
We do not sell or share your data with third parties.
We do not hold any credit/debit card details. If you pay online, these are held by third party payment providers to ensure maximum security.
Website, images and copy are copyright Australian Plants Online 2013-2017
Australian Plants Online
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