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QUICK SUMMARY:

Get a shipping estimate for your order at View and Edit Cart before checkout.
NT, TAS and WA addresses incur a $10 fee for biosecurity inspections.
No, you can't change your order after checkout.

We pack first in, first out.
You will be sent an email when your order is shipped. No email? It hasn't been shipped.
Allow 7-10 days for us to pack and ship your order.
Allow 7-10 days from shipping for delivery.
For full updates on the current shipping situation including deliveries to areas in lockdown please visit the Australia Post website
For courier deliveries, we are advised there is a delay due to Covid-19 restrictions and high parcel volumes in all areas outside QLD.
Use the tracking number in your email to follow your parcel's progress.
Nursery Pickup - we are following Covid-19 best practice and have sanitiser in reception.
We are not open to the public except for pre-ordered pickups. All orders are placed online.

If you have any issues with your order on receipt, including as a result of delayed shipping, please contact us direct within 48hrs, following the steps in the FAQ section 'Refunds Cancellations Order Problems'.

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