Shipping & Delivery
Covid Update: We have very high levels of orders as a result of covid lockdowns.
We have all available staff packing and shipping five days a week. We can't predict in advance when your order will be packed.Your local area may experience some delivery delays outside our control.
Our plants are packed carefully and can undergo a three week transit time. Read more on current shipping schedules at the AusPost website
How much is shipping?Our minimum charge is $15.95. You can ship from one to 16 plants for this rate. Our boxes are designed to fit 16 plants, so if you want to maximise your order value, order in multiples of 16 plants.
Orders over $275 are P&P free. In between, the rate is determined by the size of your order. We use Australia Post Standard Parcel delivery rates, based on the weight and number of items you order. Go to MY CART before you check out, and enter your postcode to get an estimate of the shipping costs for your order. NT, TAS, WA addresses incur a $10 fee as a contribution to the cost of legally-required biosecurity inspections. This is included in the shipping cost.
Our address verification software recognises your postcode and assigns the state fee.
Where do you send plants?We ship nationwide to all states and territories and Australian islands.
We mail to street addresses and PO Boxes.
We have customers on the coast, in the hinterland, rainforest, snowfields and outback. We've sent to remote cattle stations and inner city apartments - from Thursday Island to Thargomindah, Fitzroy Crossing to Frankston.
When will my plants be packed and shipped?We pack and ship every weekday, except the workday before a public holiday.
We pack in the order we receive the orders, as efficiently as possible. We can't give future packing dates.
We mail your plants via Australia Post where possible. Otherwise, orders go via courier.
How long will my plants take to arrive?You will be sent a notification email when your order is shipped. Use the tracking number in your notification email to track your order's progress.
No email? Your order hasn't shipped yet. Your plants are still in the nursery waiting to be shipped. Please allow 7 days from shipping for delivery on average. In peak gardening times (spring) or public holiday times (eg early spring, Easter, Christmas) your order might take 10 working days or more.
Sometimes, especially in urban areas, they may arrive earlier. Our Customer Reviews page shows some orders can turn up within 24 hours! We do not control courier or post delivery schedules. This is under the control of AusPost or the courier company. If your parcel returns to the depot, or is rerouted, that is not under our control. NT, TAS & WA : We ship to these states once a week, at a schedule that minimises the time the plants spend in transit. Please therefore allow 14 days from shipping notification for your parcel to arrive. Read more on current postal shipping schedules at the AusPost website
Will my plants be ok on the journey?Yes. We pre-treat and specially hydrate all plants before shipping, so they can survive unforeseen delays like those Loraine encountered during Covid-19 :
"I ordered my plants on the 4th April and received them today the 23rd. After 19 days they are absolutely perfect. Thank you so much for being a REALLY professional organisation."
Loraine - April 2020 Waikerie SA
Can I change my delivery date? Can you hold my order for me until I need it?We pack and ship orders as fast as we can. Then we hand them to the courier or AusPost and it's up to their schedules when they deliver to you.
If you don't want your plants to arrive for a couple of weeks, we recommend you order them later or ask a neighbour to take them in.
If you want us to look after them for you, there's a $15 fee for holding orders to cover ongoing maintenance and personal care of your plants. Please have your complete order number and credit card ready when you call to arrange this.
Can I pick up from the nursery instead?Yes. Place your order online, select 'Click & Collect from our Nursery' at checkout, and we'll contact you when your plants are ready to collect.
We are just outside Nambour on the Sunshine Coast, QLD. We have a collection point at Reception - follow the main driveway signs.
Please check your order is ready for collection and our offices are open before making a long journey. We are open for Click & Collect pick-ups Monday-Thursday 8.30am to 3.30pm and Friday 8.30am to 12 noon.
We are following Covid-19 best practice and have sanitiser in reception.